Learn Excel 2007 Expert Skills with The Smart Method Video ISBN 978-0-9554599-4-8 9780955459948- Product Support

If you have discovered any new problems that do not have a solution listed below, please e-mail to: support@learnmicrosoftexcel.com

Potential Problems and Solutions

Videos play from my hard disk but judder or play intermittently from my DVD drive.

My anti-virus software is preventing installation on my hard drive.

When I try to run the videos I get the message "application not found".

Problem

Slow DVD drive

Problem description

When you try to play a video from the DVD drive it judders or intermittently jumps forward.

Steps to resolve the problem

Some notebook and desktop computers are fitted with very slow DVD-ROM drives. We have even seen this problem with some modern low-cost computers from reputable manufacturers, This can cause problems when playing the videos. If you have this type of DVD-ROM it will also be incapable of displaying regular DVD movies on your screen. There is a very simple solution to this problem. Simply install the videos on your hard drive and do not attempt to run them directly from the DVD. Watch the first video: Setting Up Your Computer for instructions on how to do this.

Problem

Unable to install the videos to the hard drive.

Problem description

During installation anti-virus software interrupts the installation process.

Steps to resolve the problem

Disable your anti-virus software, install the video, and then re-enable your anti-virus software.

Problem

Attempting to run the Autorun.inf file rather than the RunVideo file.

Problem description

The user double-clicks the wrong file (AutoRun.inf) file expecting this to automatically exectute.

Steps to resolve the problem

Follow the instructions on the inside front cover of the DVD.  The correct file to execute is RunVideo.exe and NOT AutoRun.inf.