Excel 2007 FREE one-day tutorial video course - install and download support

Excel 2007 Excel 2007 Excel 2010

Product Support For:

Download problems (for customers who have purchased a digital download of a video course from this site).

Install problems (for customers who have purchased either the DVD-ROM product or a digital download).

 

If you are looking for the sample files click here

If you have discovered any new problems that do not have a solution listed below, please e-mail to: support@learnmicrosoftexcel.com

Potential Problems and Solutions

I Can't install the practice files.

My anti-virus software is preventing installation on my hard drive.

When I click on the Setup.exe file and try to install to a DVD, memory stick or non-default location, the installation fails.

The video lessons play fine but when I try to open an exercise file I get the message:

error message

Problem

Installation of the practice files fails.

Problem description

When an attempt is made to install practice files to to non-standard directory, none of the practice files installs and only the two files unis000.dat and unins000.exe are installed into the directory.

Steps to resolve the problem

From the main menu click Setup and Utilities >>.

  1. Click Install-reinstall practice files.
  2. Click Next.
  3. Accept the license agreement and click Next.
  4. Click Next again.
  5. This is the important part.  Do not change the folder that the practice files install into.  There is a problem with the install routine that does not allow installation to a non-standard directory.  You can copy the sample files to another location later if required.  Make sure that the installation directory is left at C:\Practice as shown below: screen grab
  6. Click Next.
  7. Click Install.
  8. Click Finish.

Problem

My anti-virus software is preventing installation on my hard drive.

Problem description

During installation anti-virus software interrupts the installation process.

Steps to resolve the problem

Disable your anti-virus software, install the video, and then re-enable your anti-virus software.

Problem

Installation fails (from Setup.exe) when attempting to install to a memory stick, DVD-R or non-default file location.

Problem description

When an attempt is made to install to a non-default file location

Steps to resolve the problem

From the main menu click Setup and Utilities >>.

  1. Click Install-reinstall practice files.
  2. Click Next.
  3. Accept the license agreement and click Next.
  4. Click Next again.
  5. This is the important part.  Do not change the folder that the practice files install into.  There is a problem with the install routine that does not allow installation to a non-standard directory.  You can copy the sample files to another location later if required.  Make sure that the installation directory is left at C:\Practice as shown below: screen grab
  6. Click Next.
  7. Click Install.
  8. Click Finish.

Problem

The video lessons play fine but when I can't open any of the exercise files.

Problem description

The video lessons play fine but when I try to open an exercise file I get the message:

error message

Steps to resolve the problem

 

This problem is caused becuase of one of the following:

Both problems are solved by installing (or updating) your copy of Adobe Acrobat Reader.  You'll find instructions on how to do this in:

Setting Up Your computer (the very first video):

grab